Tag: outsourcing

Categories
annoyances internet outsourcing

Rupak Basu here…

Well, here, there and everywhere. Another Indian spam-design company… oops, did I say spam? Noo! They are “ISO 9001:2000 certified organization providing world-class IT solutions since 1991” company, based in Salt Lake Kolkata, India. Long time outsourcing partner with “large client base in India as well as in USA, Canada, UK and Australia”. You know – big guys. The cream of the crop. The brass. What’s interesting though, is that these guys even provided their pricing:

Website design starting at US$ 300 – Web programming at US$ 10/hour – Flash design starting at US$ 75 – Logo design starting at US$ 45.

What I still fail to realize is why would any self-respecting web design company fall for that? It is widely known by now that especially indian programmers are producing especially bad results and (this I know from first-hand experience) even Americans from India refuse to work with programmers and web developers from India.

Generally speaking – there’s nothing wrong with outsourcing or India. It’s just that combined they don’t work. Especially, when I start getting as much Indian web design spam as I do get *various body parts* enlargement spam or nigerian spam letters. Sorry, folks, but if you spam – no cookies for you.

Categories
outsourcing technology

Indian Programmers are a-calling.

The toll-free number we have provides quite a comic relief sometimes. Today it was “Dave” from “some-Indian-company” but with US phone number (starts with 202, will check the call log later). “We do programming, web development and web design and we are very good. We wanted to offer you to outsource your work to us”.

No, guys, you are not good. There’s a good reason why Porsche costs more then Kia. It’s the same reason why your work costs less – it’s the quality of the end product. Thank you. Not interested.

Categories
annoyances outsourcing

Thank you, Joel!

Thank you! Thank you, Joel! I am much younger then you, I am much less experienced in ways of business, but finally I’ve found another business owner saying same thing I was saying since same 2001…

If you’ve ever had to outsource a critical business function, you realize that outsourcing is hell. Without direct control over customer service, you’re going to get nightmarishly bad customer service — the kind people write about in their weblogs when they tried to get someone, anyone, from some phone company to do even the most basic thing. If you outsource fulfillment, and your fulfillment partner has a different idea about what constitutes prompt delivery, your customers are not going to be happy, and there’s nothing you can do about it, because it took 3 months to find a fulfillment partner in the first place, and in fact, you won’t even know that your customers are unhappy, because they can’t talk to you, because you’ve set up an outsourced customer service center with the explicit aim of not listening to your own customers.

That’s why both the 866 number and main company phone number are tied to my line. If there’s a problem – I must know about it first. Hopefully we’ll never be big enough to loose customers, especially – due to bad customer service.