Just three hours after I posted my rant on Citysearch spam I got a new message from the Angie Eckford. You might think there was an apology or at least a word “sorry”…
So did I. Boy, were we both wrong!
Through 157 words of the reply (not counting signature and subject) there was not a single use of words “sorry”, “apology” or “regret”. What was there, though, are explanation on what went wrong (okay, I don’t know how to use Mail Merge too, but I don’t use it as an excuse), what that person was trying to do (send out a promotion to as many people as possible) and accusations that my previous post made “the entire company tuned into your message you placed online and negative comment about me“.
At least someone listened this time.
Since the first post went public I feel the need to reply here, on this blog as well. I do hope this won’t happen again – neither to me, nor to other people who might have been interested in Citysearch services. After all, CItysearch service seem to be popular and someone somewhere is probably very happy using it.
We have learned our lessons here – mine are “think twice before doing business with Citysearch” and “don’t use your main e-mail even with companies that look big”.