Are you still outsourcing your customer service?
Watch this!
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Category: outsourcing
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Rupak Basu here…
Well, here, there and everywhere. Another Indian spam-design company… oops, did I say spam? Noo! They are “ISO 9001:2000 certified organization providing world-class IT solutions since 1991” company, based in Salt Lake Kolkata, India. Long time outsourcing partner with “large client base in India as well as in USA, Canada, UK and Australia”. You know – big guys. The cream of the crop. The brass. What’s interesting though, is that these guys even provided their pricing:
Website design starting at US$ 300 – Web programming at US$ 10/hour – Flash design starting at US$ 75 – Logo design starting at US$ 45.
What I still fail to realize is why would any self-respecting web design company fall for that? It is widely known by now that especially indian programmers are producing especially bad results and (this I know from first-hand experience) even Americans from India refuse to work with programmers and web developers from India.
Generally speaking – there’s nothing wrong with outsourcing or India. It’s just that combined they don’t work. Especially, when I start getting as much Indian web design spam as I do get *various body parts* enlargement spam or nigerian spam letters. Sorry, folks, but if you spam – no cookies for you.
The toll-free number we have provides quite a comic relief sometimes. Today it was “Dave” from “some-Indian-company” but with US phone number (starts with 202, will check the call log later). “We do programming, web development and web design and we are very good. We wanted to offer you to outsource your work to us”.
No, guys, you are not good. There’s a good reason why Porsche costs more then Kia. It’s the same reason why your work costs less – it’s the quality of the end product. Thank you. Not interested.