Categories
business

Little Projects And Teamwork

I still go to college. Partly because I am honorary three times college dropout. Partly because there’s always something new to learn and I am willing to go for it. And partly because it allows for interaction with a lot of different characters, like inexperienced people full of ideas and experienced people who can cool off any hot thoughts – all in the same room.

These days my college requires a lot of presentations – even for something like basic finance class. So our class was broken down into teams and each team was tasked with a boring project to analyze different cases of time-value of money. Our group took a hit early and was one person short, comparing to other teams. That, however, turned into an advantage, because synchronizing schedules of 4 people is a lot easier than it is for five. I can vouch for it, since I was a de-facto team leader, although I had to appoint someone else to be an official team leader

Another team, that was presenting right after us, had a chance to prepare for about a week and a half longer. They didn’t have as much constraints on their time as we did (all members of our team have a full time job in addition to school) nor they had family arrangements some of us have been tied in (babysitters, namely). In other words, they had all the chances to beat us on every single front. They didn’t and the sole reason for it was lack of leadership.

On my part, I did everything I could to make teammates involved into the project. We did a brainstorming session on our first meeting where we laid out the skeleton of the presentation. We put a personality into the project’s presentation that immediately resulted in every member of the team personally involved. I created an outline by drawing sample slides on whiteboard once we agreed on the idea. I created slides for the presentation leaving out empty ones to be filled in by each teammate so that everyone immediately realized their part of the presentation and who goes after who. Everyone worked independently on their part, which allowed some basic task crushing, so when we met next time – we already had 90% of work done, just needing some polish over. Once we started splitting the work, turned out two people have serious issues with stage fright, so I let them speak on the middle slides, while I open up the presentation. By setting up certain pace of the presentation from the start I was able to keep the tempo going for all four of us.

I had a chance to see one of their meetings and they have confirmed they’ve been pretty consistent about them – the whole team was working on a current step, so the rest was put away until current one is complete. The approached stemmed from inability of any team member to act as a legit team leader, delegating tasks to other members and controlling the deliverables. There’s an upside to this approach, of course: all team members are very familiar with every single part of the project. However, this is being offset by team members focusing on the latest problem and forgetting about previous steps; no one is taking responsibility for the parts of the projects or the project as a whole. But what was the most terrible mistake of all is that every presenter on their team got two slides each – dispersed throughout the presentation. One person started on a first slide and later on would come in to comment on slide 12. Second person actually got to talk about slides 2 and 10, next – 3 and 14, and so on. By the middle of the presentation it was impossible to keep track of the subject, who said what and what is going on. Not because they didn’t know the material – they knew it alright, but because there was no leadership in place to lead them through it.

As I have said in the opening of this post – I like going to college because it allows the interaction with a lot of different people. Examples like these clearly show where most of people’s uncertainty comes from. It comes from being afraid of consequences of being responsible, taking charge or making a decision. This is also what makes or breaks entrepreneurs: not the decisions themselves, but the ability itself to choose – with or without having a complete picture and full understanding of how things work.

Categories
business clients

Small Business Problems Aren’t Small

cash_registerImagine you are running a small retail store. And the online storefront as well, where you sell exactly the same stuff you sell in your brick-and-mortar. Now, correct me if I am wrong, but main issues you’ll be working with are:

  • keeping track of the inventory (N units in stock, X units on order)
  • keeping track of sales receipts (since you have cash/credit you have to learn what the heck is accounts payable and accounts receivable)
  • keeping track of employee hours worked or units of work completed (like packages prepared and shipped or units assembled)
  • keep track of all your money movements, including both direct and indirect costs (like paying salary to employees and paying handyman to fix your delivery truck, or paying your smart-ass business consultants to improve your business), i.e. all of your costs of running business
  • keep track of your customers’ records, personal requests (if your business is of such sort) or general requests (for certain merchandise)
  • keeping track of long term projects not directly related to running a store, like marketing (ads in newspapers, AdWords campaigns) or IT (web site redesign, integrating store’s POS with online ordering)

I’m sure there’s so much more than this, but I just want to stop here. So far we have operations, sales management, human resources, accounting/finance, customer relations and executive management. Did I miss anything (ah, yes, legal, let’s just skip this for a moment) else?

Now, from my experience pretty much all the business owners are keeping all this in their heads. Their bookkeeper does their bank reconciliation once a quarter or once a year. Their full time store sales person probably remembers what needs to be ordered by week’s end. She also knows most of the customers by face and name and sort of knows what they like. And every night the owner pulls cash out of the register together with thick pack of credit card receipts to try to make some sense out of them before the store opens tomorrow morning.

Sounds totally wrong? Or too familiar? That’s what I’m getting at!

Over 80% of business owners don’t go above Excel sheets in order to keep track of all of the above information. One spreadsheet – inventory, one – list of vendors, one – credit card transactions, one – payroll. And these are very well disciplined businesses, because about 60% just don’t keep track of everything. About 20% of business owners don’t keep track of anything at all, judging about their current situation by the current balance on their bank account. And that, mind you, could be a personal account, because they aren’t incorporated, just d/b/a.

Why? Because they don’t know any better. And they don’t want to pay for it, because the money’s tight, the crisis is upon us and there are more important things to do. Nobody wants to spend their time and money on something they can’t immediately use or profit from. And that is totally understandable and just as well totally wrong.

Keep reading, this is just the beginning 🙂

Categories
business technology

Small Business On The Cloud? Not There Yet!

Being a small business owner myself I often communicate latest and greatest of IT achievements to my fellow small business owners who aren’t as tech savvy. Since the latest hype seem to be the cloud, I am genuinely interested in feedback of people who are not on Twitter/Facebook/LinkedIn, but who are small business owners none the less. With all the hyped up trends of running your business off your favorite Blackberry/iPhone/PDA we, the tech guys, tend to forget about other entrepreneurs.

So I went around my own clients as well as their friends – whoever happened to be a small business owner had a chance to respond. The question I was asking is simple – how would you be able to benefit from the cloud services in your current set of operations. Plain English version: we are not changing the infrastructure of the business, we’re just trying to see what cloud services would be helpful to the business as it is.

The responses I got were surprising – to say the least. None of the business owners would trust cloud or any other internet service with any kind of critical part of their operations. Why? Because their internet connectivity is NOT 100% reliable. Why? Because their operations are mostly based on offline interaction.Why? Because their internet connectivity is not 100% reliable. See the pattern?

It makes little sense for a small business to justify paying for SLA-backed lines like T1, T3 which are a lot more expensive while providing significantly lower speeds compared to general consumer-grade connections (like cable or FiOS). Yes, they do use internet for job-related tasks – like downloading forms and brochures, doing competition and marketing research, advertising and so on. However, none of them could justify purchasing a dedicated commercial-grade internet connection for what they are being offered. Which means – business cannot rely 100% on their stuff being available online. Therefore – no cloud services.

It just boils down to this – we are not connected enough to use cloud services. Yes, a few of us live off their smart phones. If pushed hard enough I guess I could do away with any of my smart phones – if I am on the go (although I do lug my X61s pretty much always these days). But for the rest of small business owners I had a chance to talk to – this is not an option. Contacts must be local. List of clients, leads, price lists, suppliers, data backups – everything must be local and available offline. The longest shot I’ve seen to a mobility so far – is a take-home laptop that is synchronizing everything daily.

So while I am happy to see new cloud services every day, I guess the more important question to ask – before asking which cloud service could benefit your business – is this: are you connection good enough to rely on cloud services? Chances are – you still must keep an actual copy locally. Just in case.